Frequently Asked Questions
Everything you need to know about our premium cycling components.
Where are Cane Creek products manufactured?
Many of our premium components, including our Helm forks and eeBrakes, are hand-assembled and tested right at our headquarters in Fletcher, North Carolina.
How do I know which headset fits my bike?
We recommend using our online Standardized Headset Identification System (S.H.I.S.) guide or our 'Headset Fit Finder' tool to ensure compatibility with your frame and fork.
What is your return policy for components?
We offer a 30-day return window for items in new, uninstalled condition. Please note that custom-built shocks or tuned suspension may be subject to a restocking fee.
Do you offer international shipping?
Yes, we ship our cycling components globally. Shipping rates and delivery times vary by country and are calculated at checkout.
How often should I service my Cane Creek rear shock?
For optimal performance, we recommend a basic air sleeve service every 50 hours of riding and a full factory service every 100 hours or annually.
What kind of warranty comes with your products?
Most Cane Creek products carry a limited one-year warranty against defects in materials or workmanship from the date of purchase.